We want you to be 100% satisfied with your recent purchase. Our customers are our top priority and so is your satisfaction.

Immediately upon arrival of your new Bean Bag and other accessories, inspect for any damages that may have occurred during shipping. If you notice any visible damages, please note this on the delivery receipt before the carrier leaves. If your package arrives damaged, please do not dispose of the shipping materials, and contact Fed Ex or our customer service department immediately.

Returns are gladly accepted for 30 days from date of purchase. Within this time will refund 100% of your purchase price, however you are responsible for shipping and handling charges to return the product to us. Returns accepted within 30-60 days from the date of purchase will be subject to a 15% restocking fee in addition to shipping and handling charges to return the product. No returns will be accepted beyond 60 days from the date of purchase.

Return Instructions:

• Contact the Returns Department for a Return Merchandise Authorization Number (RMA).
  
• Returns received without an RMA will be sent back to the customer, no exceptions.
  
• Items must be in the same new, unused condition as when shipped along with its original packaging. No credit will be given for damaged returns.
  
  

If you need to return an item please contact our Returns Department by sending an RMA request using the support link below. You will be issued an RMA number and instructions on how to send your order back to us.

If you have any questions please feel free to use our Live Support.

Due to the variations in monitors, colors of the actual products may vary from the pictures shown. If you have any questions or would like to request a fabric swatch prior to making your order, please don't hesitate to email us or call us toll free at (800) 823-9035.

If for any reason your order is incorrect, damaged, defective, missing items, etc., please call or email us immediately to report the issue, and we will send a replacement item at no cost to you as soon as possible. Our customer service hours are Mon-Sun 8:00a – 9:00p ET.

Contact the Returns Department:

If for any reason you wish to return your order, please click on the support link below and enter:

• Your Name
• Order Number
• Address
• City
• State
• Zip Code
• Phone Number
• Email Address
• Reasons for requesting a return

You MUST have a RMA# before returning your product. We will credit your account within 48 hours of receiving your return.